Deckhand/Customer Service Officers

Join the team at RiverCity Ferries - We're looking for friendly, energetic people who take pride in their work and love getting stuck in - so if you're ready to set sail on something new, we'd love to hear from you!

About RiverCity Ferries

RiverCity Ferries is the proud operator of the iconic CityCats and Cross River Ferry networks on behalf of the Brisbane City Council.

We are part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism and public transport provider, with international operations in London and Singapore.  

Important Application Requirement

Please download and review the information kit in full before applying.  Applications should: 

• follow the instructions in the Information Kit
• include responses to the required questions in your cover letter

About the Role

You will be dual trained as a deckhand/customer service officer.  This is a hands-on role focused on delivering safe and exceptional passenger experience.

You Will:

• Deliver outstanding customer service with strong communication skills
• Be flexible to work split shifts, early mornings, late afternoons, including weekends and public holidays
• Be able to start work from a variety of fleet locations
• Follow instructions from vessel masters
• Demonstrate a strong commitment to Work Health & Safety 
• Apply effective conflict resolution skills
• Be well presented and physically capable of performing the role.
• Participate in all required training, including safety drills

Qualifications

• Hold (or be willing to obtain) a Certificate in Elements of Shipboard Safety (ESS).
• Hold (or be willing to obtain) a current CPR/First Aid Certificate

Benefits of working with RiverCity Ferries

• 5 weeks paid leave per year plus loading
• Kelsian Group travel discounts
• Uniform provided

Read to Apply?

• Download and carefully read the Information Kit
• Follow all instructions provided
• Submit a cover letter that answers the required questions

Only applications that clearly demonstrate these steps have been completed will be reviewed.

IMPORTANT: Please read the information kit provided and answers the questions outlined in the kit in your cover letter. If you meet the selection criteria, we look forward to your application. Close 26 June 2026.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.